Job Description:

• Greets all customers promptly; provides timely professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
• Open the job card and perform exterior, and interior inspection signs accepted by the customer on the job card.
• Estimates cost and completion time/settles customer accounts.
• Update the status of repair to the customer during servicing.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Delivers the right vehicle in perfect condition every time.
• Following and implementation of the service schedule and menu price.
• Remind and Record on Service booking.
• Flexible to arrange and manage priority tasks with good results.
• Handling pending vehicles, handling issues with quotations, and requesting order parts by email.
• Follow up customer after sending the quotation and remind the customer the important item should be carried out service first.
• Selling the best service with high quality to all customers,
• Perform good customer reception and Interviews, repeat customer concerns to verify
• Perform service explanations about customer concerns and repair requirements.
• Good coordination to support accessory sales, Sales department, and Logistics department.
• Controlling on Accessory project
• Identifies repeat repair customers and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, and courteously, and makes every effort to satisfy the caller’s inquiry.
• Answers and replies to all telegrams assist all customers every time.
• Assists customers in identifying problems and concerns so that proper service and maintenance can be specified.
• Shifts priorities and goals as work demands change.
• Ensures that work is completed on time and as requested.
• Explains the need for additional or unanticipated services and associated costs to the customer.
• Manage and track warranty parts, update the status of parts, and update customer come and install after parts arrive.
• Manage and track customers who have deposited, update the status of parts, and update the to customer come and install after the part arrives.
• Handling customer complaints, finding the root cause, and solving problems
• Perform good customer service delivery after repair by showing reminder card, next service KM, Date,
• Working with warranty claim to make sure the factory covers on parts claim.
• Tracking service history and making recommendations for service to customers.
• Offer sale giveaways following membership cards and Microsoft list.
• Record the WTY start date and WTY expiration date on every job card for warranty purposes.
• Quick support customer relations team and sales team
• Maintains open communications with technical staff regarding job status changes.
• Assists other Service Advisors when needed.
• Polite and respectful to teamwork
• Follow up with customers who have product issues to ensure the repair status is fixed on the right concern,
• Providing best customer care to customers
• Manage large amounts of incoming phone calls.
• Handling customer complaints provides appropriate solutions and alternatives within the time limit, and follow-up to ensure resolution.

PERSONALITY REQUIREMENTS
• Good behavior with customers and teamwork
• Replace customers and teamwork.
• Be a good moral.
• Have a good attitude.
• Hardworking
• High patient
• Good health