ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:
 Interface with suppliers, customers and internal Paccess colleagues in a systematic, efficient and ethical way to ensure quality, delivery and service for SE Asia business and orders.

 Monitor order progressing (receiving orders, placing orders, delivery and payment collection) and quality performance of the goods and services, communicate Paccess requirements and expectations, ensure business gets carried out in SE Asia as smoothly as possible.

 Put in proactive effort to prevent customer claims. Follow up with received claims to propose solutions and alternatives, and work with Paccess management to resolve claim issue.

 Provide data and reports on activities relating to packaging production in the region. Conduct meaningful analysis, and proactively identify, report and follow up areas for improvement driven by data and report analysis

 Lead to maintain and manage the network and relationship with packaging production partners at Cambodia. Regularly reach out to main decision-makers and senior-level representatives at key production partners to establish and strengthen long-term strategic partnership.

 Provide good service to customers in Cambodia to maximize margin, grow current business and explore new business opportunities. Negotiate sales contracts, terms and pricing with the guidance from supervisor.

 Provide field tour to customers in Cambodia. Develop marketing presentation using existing templates and be able to present in local market.

 Work closely with Finance, Project, Sourcing, and Technical Teams in other Paccess locations in special payment collection, claims handling, new project development and implementation etc. in SE Asia. Provide support when needed.

 Other tasks assigned by general manager

SCOPE

This position has a primary focus in providing field support for Paccess’ business in Cambodia. Also responsible for production partners and customer relationship management in the region.

SUPERVISION EXERCISED:

Currently none. However, this position may be required to supervisor Field Service Coordinators or Customer Service Coordinators within or outside of Cambodia.

ESSENTIAL REQUIREMENTS OF POSITION:

• Four year degree from accredited University preferably in packaging engineering, supply chain management or business administration
• Total above 6 years working experience with at least 3 years in packaging industry with intermediate understanding in packaging products, factory operation, quality and supply chain process.
• Strong communication and influencing skills. Good at building and managing relationships
• Able to work remotely and independently. Use skills and knowledge to tackle complicated problems, work closely with supervisor to make sound business decisions.
• Strong sense of responsibility and accountability.
• Ability to manage and perform within cross-cultural environments.
• Must have excellent written and verbal communication skills. (English and Local)
• Some travel in Asia required for coordination of activities and business development.

PREFERRED KNOWLEDGE/SKILLS/ABILITY:
This section outlines the education, skills and knowledge that are a preference or a “nice to have” that is required of the position.

• Experience in account management and new business development a plus.

• Good understanding in packaging products, factory operation, quality and supply chain process.