DESCRIPTION & DUTIES: • Monitoring timely and accurate creation of cost and revenue estimates• Monitoring timely and accurate job closing process (soft and hard close)• Assist team leader/manager in monitoring the negative profit margin jobs and check for other inaccuracies in job profitability• Monitor difficult leakage charges like demurrage, detention, waiting time etc. and ensure they are being billed to customers • Monitor interface and tickets in the system• Monitor timely and accurate invoicing (including Inter Company Billing) to customers • Propose monthly operational cost accruals including ageing to Finance• Establish and implement process measures relevant for Business Controller activities • Verify that ad-hoc charges received are billed to the customer • Monitor all void billings done by the Error handlers • Ensure that Bill of Ladings and Cargo are released according to Internal Operations Procedure and credit terms • Monitoring timely resolution of invoice verification process exceptions (including ageing workflows) • Proactively monitor master data quality (customers and vendors). REQUIREMENTS: At least 2 years’ experience in large Operations / Customer service teams with minimum 3 years experience in the Logistics sector• Experience in Sea Operations and wide exposure across all the logistics products & processes- Sea, Air, Value Added Service as including Trucking, Customs House Brokerage, Warehousing and Cargo-Insurance • Strong operations excellence mindset coupled with an excellent understanding of the business• Conveys a sense of urgency and persistently drives issues to closure • Has ability to work under pressure to deadline