1. Handle order processing in accounts:

– Manage customers’ inquiries in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and order fulfillment
– Provide responsive order management support including order entry, or expediting and shipment information to customers
– Size of customer: simple/less complexity (ie. RBO sole nomination, factories with one location, and local factories)

2. Handle customer complaint:

– Resolve customer complaints professionally and tactfully
– Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submitting for the approval of replacement orders if needed, following up with Accountant, Sales and etc. related to invoices, and payment issues

3. Coordinate with other department:

– Partner with Inside Sales to assist in achieving sales goals
– Proactively communicate with supply chain issues and provide alternatives
– Coordinate with Logistics and Operations on capacity planning and scheduling
– Back-up team-members when workload makes this necessary

4. Following-up:

– Coordinate & follow up return, defected labels in handling process properly
– Prepare production schedules
– Follow up schedules
– Prepare daily reports
– Making sure each operation meets shipping date according to sales orders
– Monitor, analyze and report performance of Output reliability, OIP, UEE, and UPLH
– Participate or lead process effectiveness and continuous improvement projects