* JOB SUMMARY

– The incumbent is the most senior management position in the hotel, and he/she is entrusted with its successful and profitable operations.
– He/she is the leader of the management team, and through his/her leadership, the entire hotel operations rest on his/her capability to lead and motivate the management team to perform up to its optimal level.

* JOB FUNCTIONS

1. To be ultimately responsible for the preparation of the Hotel’s annual budget.
– The DOO sets clear directions to the department heads as to what the Hotel’s imperatives are so that all department heads can reflect these aspirations in the departments’ annual budgets.
– He/she vets the departments’ budgets, approves them, consolidates all department plans, and submits the Hotel’s annual budget to Headquarters for approval.

2. To ensure that the Hotel under his/her charge is efficiently and profitably run and that all departments are supporting one another, thereby allowing the Hotel to maximize its revenue and profit.

3. To externally represent the Hotel and be its spokesman on all matters that affect the Hotel.
– The DOO seeks approval from Headquarters when appropriate and required to issue official statements for the Hotel.
– In all such representations, the DOO attempts to project a good name and image of the Hotel he/she represents as a law-abiding business organization and sensitive to community interests.

4. To represent the Hotel in internal meetings and external interactions when instructed by the Board of Directors. In such representations, the incumbent always upholds the hotel’s interests.

5. To be always on the lookout for business opportunities for the Hotel.
– The DOO attends to existing clients that are supporting the Hotel and builds close relations with these clients while at the same time seeking out potential clients to grow the Hotel’s business potential.

6. To chair the morning department heads’ briefing and any other management meetings during which the DOO briefs his/her immediate managers on policy issues, policy updates, and performance issues.
– Where appropriate, the DOO gathers feedback from these meetings to formulate the Hotel’s policies/practices and recommends to Headquarters the adoption of these policies/practices.

7. To monitor and review the hotel’s performance, highlighting performance and quality issues.
– Where performance indicators are not in line with budget expectations, the DOO shall provide action plans to address shortfalls in revenue, profit, and service quality issues.

8. To gather market intelligence of service standards, products, pricing, promotion activities, business opportunities of competitors, and provide feedback to Headquarters for policy formulation.

9. To improve on acceptable quality service standards from all hotel staff and take measures to build on service standards for the hotel guests.

10. To ensure that all hotel assets are well protected to maintain their long-term investment value.
– The DOO has to ensure that all asset enhancement activities, such as renovations, new purchases, replacements, and repairs, are worthwhile investments and necessary to maximize the returns of assets.

11. To adhere to any other extra or changes of job scope accorded through the advancement of the hotel as such that it may exist.
– To assist in new openings of the hotel as and when required.

* JOB REQUIREMENTS

Qualifications
– Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
– A Master’s Degree is an advantage.

Language
– Fluency in English is required. Khmer or other language proficiency is a bonus.

Experience
– Minimum 8–10 years in hotel operations, with at least 5 years in a senior management position (e.g., General Manager, Resident Manager, Director of Operations).
– Proven record of delivering strong financial and guest satisfaction performance.