JOB DESCRIPTION:

• Provide guidance to customers on the facilities in the Mall and where they are
• Help lost children to find their way in safe manner
• Manage lending of character card and wheel chairs
• Recording and reporting the lost items of customer
• Receive, keep the found items and also return back to the owner of the lost item according to the policy and procedure of the Mall
• Collect feedback from customer and client and report to supervisor
• Helping customers to follow evacuation procedures in the event of evacuation
• Answer the telephone and answer questions professionally
• Using public communication systems to make announcements
• Corporation with other team to ensure the customer get proper support
• Be professional and courteous at all times and make guests feel welcome