Administration

• Meet and maintain weekly sales conversion targets in accordance with Company’s KPIs
• Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market
• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
• Maintain accurate invoices, documents and customers files
• Ensure all costs are clearly detailed to customers and collected prior to removal date (unless approved corporate account)
• After the call, prepare costing sheet, calculate the measurement and depending upon destination, cost the job or send a cost sheet to the appropriate internal party/ies
• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer

Customer Service

• Call on clients in their homes to meet the pre-arranged appointment times
• Upon receipt of a confirmed survey appointment, prior to the physical appointment, being prepared to include destination office information and sales aids such as destination guides, Buffy reports etc
• Complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods.
• Present the company’s services by way of brochures, discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the Company network worldwide.
• Utilise value based selling skills and methodologies that clearly differentiate Company from our competitors and generate best value for Company at every possible juncture.
• Ensure each day is well planned geographically to maximise all opportunity whilst satisfying the demands of our customers.
• Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

Corporate Social Responsibility

• Support the company CSR commitment and goals.

Other

• Demonstrate and promote the company vision and values.