Job Description:
1. Mainly responsible for coordinating the operation with customs clearance officer, fleet, customers, customer service between the contradiction and problems (including booking, customs declaration, making boxes, incurring expenses, inspection problems, compensation problems, and etc.);
2. If customer service is not in the company, or can not be reached, the Operation Manager has the responsibility to contact the customer at the first time, and solve the problem as customer service;
3. Check expenses with suppliers and check the contents of receipts and payments with Finance; Inspection single ticket process specification;
4. Supervise the daily work of operation and standardize the operation process;
5. System input management;
6. Convey the tasks assigned by company leaders and express feedback from subordinates;
7. Staffing, job adjustment, job assignment, regular meetings for operation analysis of recent work;
8. Formulate the operating norms and procedures for each work;
9. Daily management of subordinate departments, work guidance, training, work arrangement, inspection and supervision, and follow-up;
10. Complete the work assigned by the superior leadership on time.

Job Requirements:
1. Have Bachelor’s Degree or above;
2. At least 5 years of business operation and management experience in shipping or international freight forwarding, including at least 3 years of freight forwarding operation team management experience;
3. Familiar with shipping import and export process and operation, familiar with customs clearance and inspection process, with documents, freight forwarding, customs declaration, inspection report, port operation, shipping container transport and other import and import trade knowledge;
4. Familiar with the operation process of refrigerated boxes and other special cases is preferred;
5. Be able to operate related office software;
6. Good communication and team management skills;
7. Careful work, strong sense of responsibility, with a strong service awareness and team spirit.

​- Working Day: Monday to Friday and Saturday half (Morning)
– Working time: Morning 8:00 AM to 12:00 PM, Afternoon 1:00 PM to 5:00 PM
– Big Public Holidays: Khmer New Year, Pchum Ben Day, and Water Festival