Job Responsibilities:

• Check-in & Check-out Operations: Ensure smooth guest arrivals and departures by following standardized procedures.
• Billing & Sales Reporting: Handle billing processes, generate daily sales reports, process currency exchanges, and manage stock and cash accurately.
• Reservation Management: Process bookings via email, database systems, telephone, and other channels efficiently.
• Customer Care: Provide top-notch service, handle complaints, and resolve issues in line with hotel regulations and policies.
• Communication & Reporting: Share important information and daily updates with managers and team leaders for seamless coordination.

Requirements:

• Good communication and organizational skills
• Ability to multitask and work under pressure
• Hotel front desk or customer service experience is a plus (No experience also welcome)
• Basic computer and system knowledge
• Japanese language skill: JLPT N3 (Or able to speak N3 level), Can use honorific language is a plus
• English: Basic conversation