Duties and Responsibilities:

– Resolve production issues promptly, adhering to formal escalation processes.
– Collaborate with business users and infrastructure teams to ensure timely issue resolution.
– Actively monitor the health of systems and services and execute recommended recovery steps as needed.
– Take ownership of issues, managing them from start to successful conclusion.
– Handle and manage all inquiries or issues within each application.
– Contribute to and maintain the application support knowledge base.
– Maintain good working relationships with clients.
– Implement automation tools to reduce manual interventions.
– Implement strategies to enhance application stability and performance.
– Set up monitoring systems and develop incident response protocols.

Job Requirements:

Education:
– Bachelor’s Degree in Information Technology or any other related course

Desired Work Experience:
– Preferably one (1) year of application support experience; New graduates are welcome.

Language:
– Language (Written): English or Mandarin
– Language (Oral): English or Mandarin

Other Requirements/Qualifications:

– Knowledge of programming languages such as Python, C#, Java, etc, is highly desirable.
– Experience with automation tools and infrastructure as code.
– Knowledge of LLM and Generative AI is a plus.

Knowledge and Skill:
– Possess good logical thinking, strong analytical, and problem-solving skills
– Understanding of design techniques, development processes, and software configuration management.
– Excellent command of spoken and written English and Mandarin.